1.Processing Time:1-3 days
2.Delivery Time:4-12 days(Carrier: USPS)
3.Shipping Time=Processing Time+Delivery Time=About 5-15 days
As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 5-15 days.
We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.
About Customs, Duties & Taxes
When ordering from StarLightsHeadliner, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped except the United States may be charged import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be charged such import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we can't control these charges and predict what they may be.
Customs policies are different from country to country.
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service.
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Return & Refund
StarLightsHeadliner have a 30 DAYS FREE Return & Refund Policy.
StarLightsHeadliner wants you to be excited about your new purchase. However, if you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from StarLightsHeadliner.com
30 DAYS FREE RETURN Policy
Once our support team receives and inspects your returned product, our accounting team will initiate your refund within 30 days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
RETURN SHIPPING COSTS POLICY
For non-quality related warranty claims, buyer is responsible for shipping costs.
For quality related warranty claims, StarLightsHeadliner refunds the shipping costs.
Please contact our Customer Service if you wish to return any items to our return address. You will receive a response as soon as possible.
Please contact us via email at [email protected] before return or exchange products
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
*If you have any other question, please contact our support team:[email protected]
30 DAYS FREE REFUND Policy
We strive to ensure that we provide you with the best quality of products, and we are sure that you will love our lamps. However, if you are unhappy with your purchase and would like a refund, please contact us immediately. In order to be eligible for a refund, you must contact us within 30 days from your purchase date. We will then provide you with a return address to return your order.
We do not cover the cost of return postage / shipping, this is your responsibility.
In order for a refund the be processed successfully, you must follow the three step exchanges process above. As mentioned, postage / shipping is your responsibility and is not included in the refund process. Only the cost of the item is refundable. Once we have received your order, checked it out and are happy with it, we will process your refund using the same payment method provided at checkout. Please allow 30 days for a refund.
Sales Guarantee & Warranty
30-Day Money-Back Guarantee AND 12 Months Warranty for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in StarLightsHeadliner’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
For non-quality related warranty claims, StarLightsHeadliner refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through StarLightsHeadliners online stores, please contact retailers for refunds. For quality-related issues, please see below.
All our payments are secured to ensure that you have a safe and happy shopping experience.
1. Paying With PayPal, you can send payment quickly and securely online.
2. Through PayPal, you can pay with a credit card, debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
You don't need a Paypal account to checkout.
Paypal accepts all payment credit cards.
Just select 'Paypal' and click the 'Pay with Debit or Creditcard' button.
12 Months Warranty
The StarLightsHeadliner12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.
We’re so confident in our product that we’re willing to offer a 12 month guarantee. That means, should you have any issues with your lamp within 1 year, send it back to us and we will send you a brand new one for no extra charge.
Buyer must provide sufficient proof of purchase
StarLightsHeadliner must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that StarLightsHeadliner needs to have returned, warranties on those replacements are voided if the wrong item is returned to StarLightsHeadliner or if the defective item is not returned.
Warranty Claims for Quality-Related Issues
We always need to verify proof of your defect. So, you've to show us your purchase receipt
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the returns.
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